A manufacturing company should produce goods that are of an excellent quality for customer satisfaction, and in order to remain competitive and relevant in today’s society. It is also important for a healthcare facility to develop and implement a culture of quality, where caregivers are committed to operating with the required level of professionalism, in the provision of safe and quality patient care.  Thus, it is expected that workers will maintain certain code of conduct and behavior, maintain integrity and ethical values in the daily execution of duties. Management need to determine the appropriate tools that should be used in the development of an organizational culture of quality.  The onus is on management to determine the component of intellectual capital that is necessary to help in the achievement of organizational objectives and goal. Intellectual capital relates to the way an organization utilizes its expertise, innovation and strategies to optimize operational processes for organization performance. One way this can be done is through its workforce.

Workforce development in an organization should have a high priority, as in order to achieve quality management, there is the need for competent and efficient staff. In the hiring process, it is important for management to hire employees who are highly skilled, have academic knowledge, demon state critical thinking and problem-solving competency. The work ethics of employees is also important, as workers who are committed to organizational achievements are key to achieving organizational success. In my role as a manager, I work with the resource manager to interview, identify and hire individuals who seem to possess the necessary knowledge and skills which is required to create a competent workforce.

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